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Overview

The Retail Arena roster and timesheet application has two primary purposes: -

Wage Control

Roster hours targets are generated based on the stores sales target using a Wage Matrix. In this way the roster hours reflect the anticipated sales within the store.

The hourly roster target is visible within the roster application as the store manager maintains their rosters and timesheets. If the proposed roster or timesheet falls outside of the target by more than a defined percentage the regional manager is notified and can approve or decline the roster or timesheet. In this way, organisational visbility and exception management ensures store rosters hours are strongly controlled.

Sales Person Performance

Working hours is fundamental input for sales person performance. For example it is required to calculate sales per hour, or to allocate a stores sales target to individual employees.

While a sales person may be rostered to work for a defined period (say 8 hours) in a store on a given day, not all of those hours may be on the floor selling. The sales person may be processing stock for 2 of those hours for example, and not be available to sell. This should be taken into account when calculating an individuals sales statistics.

A key feature of the Retail Arena roster and timesheet application is the ability to record 'non selling' hours in a day. When calculating individuals a store sales performance, non selling hours are deducted from worked hours to calculate the various performance statistics within the Performance Management module.

In addition timesheet hours may be imported or directly keyed into a payroll system to speed processing efficiency.

Process Overview

Roster and Timesheet includes two distinct processes: -

Rostering

Rosters are created in advance of the week. They allow store managers to create a schedule that reflects their sales target for the week, and inform sales people of their schedule. They also give regional managers an opportunity to review rosters within the context of wage control before the week begins.

Timesheets

At the start of the work week the roster is converted to a time sheet. The manager then enters actual hours into the timesheet including non selling time and non worked time such as annual leave or sick leave.

On completion of the week, timesheets are submitted. Once again regional managers have the ability to approve or decline exception to the plan. Payroll can lock down the timesheet to prevent it from being further edited; and enter payroll using the timesheet information.

Parameters

Parameters determine whether rostering is implemented, or stores simply enter timesheets. Parameters also determine whether regional approval is required.